TERMS AND CONDITIONS

Welcome to Sushimoo Website,

We appreciate your interest in Sushimoo and would like to remind you to thoroughly read through our TERMS AND CONDITIONS FOR ORDERING VIA WHATSAPP and using our website before placing an order.

General Provisions:

These Terms and Conditions constitute a legally binding agreement between the user (“User”) and PT Ejo Royoroyo Saklawase (“We”), a limited liability company established and operating in accordance with the laws of the Republic of Indonesia, with its domicile in Jakarta, Indonesia. These Terms and Conditions govern the use of services offered by PT Ejo Royoroyo Saklawase (“SUSHIMOO”) in relation to the use of order services via WhatsApp and the Sushimoo website.

By signing up for and/or using the order through WhatsApp and the Sushimoo website, users are considered to have read, understood, comprehended, and agreed to all the contents stated in the Terms and Conditions. If users do not agree to any, some, or all of the contents of the terms & conditions, they are not permitted to utilise the services offered through WhatsApp ordering and Sushimoo Website.

The usage of the order through WhatsApp and Sushimoo Website and its related services is governed by these Terms & Conditions.

Users have complete freedom to choose whether to utilise the order through WhatsApp and Sushimoo Website or opt for other WhatsApp and Website platforms, use the services available on the order through WhatsApp and Sushimoo Website or not, or discontinue using the order through WhatsApp and Sushimoo Website.

Opening and Accessing an Account

    1. The user agrees to these Terms & Conditions and the Privacy Policy.
    2. The user hereby declares that they are legally competent and capable of binding themselves in a valid agreement according to the law. If the user does not meet these requirements but still accesses or uses the order through WhatsApp and Sushimoo website, its services, and the payment methods contained therein, the user states and warrants that the user’s actions of opening, accessing, or engaging in other activities within the order through WhatsApp and Sushimoo website have been approved by their parent, guardian, or custodian. The user expressly waives any legal rights to cancel or revoke any and all agreements given by the user based on these Terms & Conditions when the user is deemed legally adult.
    3. During registration, we will ask the user to provide their full name, email address, and personal mobile phone number. Users can update their personal data information in the settings feature within the order through WhatsApp and Sushimoo website.
    4. After registration, our system will automatically generate a verification code and send it via a text message to the mobile phone number provided by the user. Users need to verify by entering the verification code on the registration page of the order through WhatsApp and Sushimoo website.
    5. After verification, our system will create a personal account (“Account”) for the user, which can be used to utilise the order through WhatsApp and Sushimoo website and place service orders through the order via WhatsApp and Sushimoo website. The user’s mobile phone number is attached to the user’s Account, so users cannot create a new Account with a mobile phone number that has already been registered. The same applies if users later change their mobile phone number in the settings menu of the order through WhatsApp and Sushimoo website.
    6. Users who have registered and already have an account are entitled to act as Buyers.
    7. We do not collect registration fees from users.
    8. Registered accounts cannot be deleted.

New User

The definition of a New User is a user who registers a mobile phone number that has not been previously registered for ordering via WhatsApp and the Sushimoo website using an electronic device that has not been previously used to register any number for ordering via WhatsApp and the Sushimoo website. All promotions conducted by us regarding “New Users” will follow this definition.

Personal Information

The collection, storage, processing, use, and distribution of user’s personal information, such as name, email address, and mobile phone number provided by the user when opening an account, are subject to the Privacy Policy, which is an integral part of these Terms & Conditions.

Password and Security

    1. User accounts can only be used by the user and cannot be transferred to anyone else for any reason. We will consider any use or order made through a user account as a legitimate request from the user.
    2. The security and confidentiality of the user’s account, including the registered name, registered email address, registered mobile phone number, payment details, and chosen payment method, as well as the verification code generated and sent by our system or the Payment Method Provider, are entirely the user’s personal responsibility. Any losses and risks resulting from the user’s negligence in maintaining the security and confidentiality as mentioned will be borne by the user.
    3. In the event that the user has logged out of the user account, the user needs to enter the registered email address or mobile phone number provided during user registration and enter the verification code, which will be automatically sent by our system to the registered mobile phone number of the user, on the access page.
    4. VERIFICATION CODE (ONE TIME PASSWORD/OTP) IS AUTOMATICALLY GENERATED BY OUR SYSTEM. WE ARE UNAWARE OF AND NEVER REQUEST THE USER’S VERIFICATION CODE. NEVER DISCLOSE THE USER’S VERIFICATION CODE TO ANYONE, INCLUDING US OR ANY OTHER PARTY CLAIMING TO REPRESENT US.
    5. The user agrees to ensure that they notify us if there is any unauthorised use of their password or account.
    6. By accepting these Terms & Conditions, the user acknowledges that we are not responsible for any losses or difficulties arising from the misuse of the user’s account due to the user’s negligence, including but not limited to lending or granting account access to others, accessing links provided by others, disclosing or showing the verification code (OTP), password, or email to others, or any other negligence by the user resulting in losses or difficulties in the user’s account.
    7. The user understands and agrees that the use of the one-time password (OTP) security feature and the associated telecommunication service costs are fully borne by us.
    8. We reserve the right to take necessary actions without prior notice to the user in response to any suspected violations or breaches of the Terms & Conditions and/or applicable laws, including but not limited to account suspension and/or account deletion.
    9. The user is prohibited from creating and/or using devices, software, features, and/or other tools intended to manipulate our system, including but not limited to: (i) Store data manipulation; (ii) Crawling/scraping activities; (iii) Automation activities in transactions; (iv) Other activities that can reasonably be deemed as system manipulation.

Software Order via WhatsApp and Sushimoo Website

We only provide software for ordering via WhatsApp and the official Sushimoo website on authorised digital platforms such as Google Play Store or Apple App Store, and it is intended to be used only on mobile phones or tablets. Downloading the order software via WhatsApp and Sushimoo website from sources other than the official digital platforms and/or on devices other than mobile phones or tablets violates these Terms & Conditions and our intellectual property rights.

Purchase Transactions

    1. Product images in the order via WhatsApp and Sushimoo website are for reference only. The actual products may differ from the images.
    2. Users agree that we are not responsible for any losses caused by the negligence of third-party delivery service providers.
    3. Users agree to provide the correct and accurate address BEFORE making payment. Any changes to the user’s address made after the purchase transaction will not affect the already paid purchase.
    4. Users agree to the terms and conditions of the Delivery Service Provider.
    5. We will provide the details of the courier from the Delivery Service Provider responsible for delivering the user’s products in the respective transaction.
    6. All orders cannot be cancelled once they are in the “Order processed” status.

Price

We reserve the right to change the product prices at our discretion without notifying the user. Price changes will be effective and will not affect transactions that have already been paid for by the user.

Product Delivery

Users can choose the product delivery service and are deemed to agree to the terms and conditions set by the respective Delivery Service Provider. We are not responsible for any losses experienced by the user due to negligence or any errors made by the respective Delivery Service Provider.

Complaints regarding the delivery service experience can be reported to our Customer Service.

Delivery Rates

The base rates for our product deliveries ordered by users will follow the pricing policy of the Delivery Service Provider. We are not responsible for determining the base delivery rates set by the Third Party.

Promotions

Changes to product prices or delivery rates related to promotions held by us will follow the terms and conditions of the ongoing promotion.

Third-Party Payment Methods

OVO

Transaction payments can be made using OVO if the User agrees and provides the registered mobile number in OVO for ordering via Whatsapp and the Sushimoo website, and also agrees to the terms of use of OVO payment services set by PT Visionet International. All policies and violations regarding the use of OVO are handed over to PT Visionet International. We act as the product provider and are not responsible for any losses suffered by Users due to damage, bugs, or errors caused by third parties, in this case, PT Visionet International. Cases of disruptions during transactions can be reported to our resolution centre. Any compensation for third-party errors, either by PT Visionet International or us, will be replaced in the form of OVO balance or product vouchers according to our policy. The process of refunding the balance will be processed within a maximum of 1 x 24 hours for transaction cancellations on the same day as the order. For transaction cancellations that apply on previous days, OVO balance refunds will be processed within a maximum of 3 x 24 hours.

GOPAY

Transaction payments can be made using GOPAY if the User agrees to the terms and policies set by PT Midtrans. All policies and violations regarding the use of GOPAY are handed over to PT Midtrans according to their established guidelines. GOPAY payments will be linked to orders via Whatsapp and the GOJEK website on the device used to make transactions on the Sushimoo website. We act as the product provider and are not responsible for any losses suffered by Users due to damage, bugs, or errors caused by third parties, in this case, PT Midtrans. Cases of disruptions during transactions can be reported to our resolution centre. Any compensation for third-party errors, either by PT Midtrans or us, will be replaced in the form of GOPAY balance or product vouchers according to our policy within a maximum of 3 x 24 hours.

DANA

Transaction payments can be made using DANA if the User agrees to the terms and policies set by PT Espay Debit Indonesia Koe. All policies and violations regarding the use of DANA are handed over to PT Espay Debit Indonesia Koe according to their established guidelines. Transactions made with DANA as the payment method via Whatsapp and the Sushimoo website can be done directly on the respective platforms. We act as the product provider and are not responsible for any losses suffered by Users due to damage, bugs, or errors caused by third parties, in this case, PT Espay Debit Indonesia Koe. Cases of disruptions during transactions can be reported to our resolution centre. Any compensation for third-party errors, either by PT Espay Debit Indonesia Koe or Sushimoo, will be replaced in the form of DANA balance or product vouchers according to our policy within a maximum of 3 x 24 hours.

Rights Granted by Users

Considering the rights granted to Users based on the Terms & Conditions agreement, Users grant us the right to (1) allow our services to utilise the User’s device processors, bandwidth, and storage hardware to facilitate the operation of the services, (2) provide advertisements and other information to Users, and (3) allow our business partners to do the same. In any part of our services, the content that Users access, including its selection and placement, may be influenced by commercial considerations, including our agreements with third parties. Users also (4) give consent to activate the Global Positioning System (GPS) on their mobile devices to provide a better experience in using WA (WhatsApp) and the website. You can disable geographic location tracking information on your mobile device; however, this may affect the available functions on WA and the website.

If Users provide input, ideas, or suggestions regarding our services or content (“Feedback”), Users acknowledge that such Feedback is not confidential and Users grant us the authority to use such Feedback without restrictions and without payment to Users. Feedback is considered a type of User Content.

Limitations

USERS AGREE THAT THE SOLE AND EXCLUSIVE REMEDY FOR ANY ISSUE OR DISSATISFACTION WITH OUR SERVICES IS TO UNINSTALL THE SUSHIMOO SOFTWARE AND STOP USING OUR SERVICES. USERS AGREE THAT WE HAVE NO LIABILITY OR RESPONSIBILITY ARISING FROM OR RELATED TO THIRD-PARTY APPLICATIONS, INCLUDING DELIVERY SERVICE PROVIDERS, OR THEIR CONTENT PROVIDED THROUGH OR RELATED TO OUR SERVICES. EVEN THOUGH USERS’ RELATIONSHIP WITH SUCH THIRD-PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH THOSE THIRD PARTIES, THE SOLE AND EXCLUSIVE REMEDY, SIMILAR TO THAT RELATING TO US, FOR ANY ISSUE OR DISSATISFACTION WITH THIRD-PARTY APPLICATIONS OR THEIR CONTENT IS TO UNINSTALL AND/OR STOP USING THOSE THIRD-PARTY APPLICATIONS.

In any case, we, the officials, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, or suppliers, are not responsible for:

    1. Loss or damage (including indirect, special, incidental, punitive, or consequential damages) that could not have been reasonably anticipated. Loss or damage can be reasonably anticipated when it is clear that it will occur or when, at the time the contract is made, the user and we know it may occur.
    2. Any of the following:

(A) Loss of use;

(B) Loss of data;

(C) Loss of business;

(D) Loss of profits; or

(E) Damage to devices, as long as the user can avoid it by following our advice to apply service or content updates or if the damage is caused by the user not correctly following the installation instructions or not meeting the minimum system requirements that we recommend.

3. In all cases arising from the use or inability to use our services, devices, third-party applications, or third-party application content, regardless of any legal theory, regardless of whether we have been informed of the possibility of such damages, and even if efforts to remedy the failure fail to achieve their primary objective;

Non-performance or inadequate performance or delay in performing obligations arising from an agreement due to force majeure or circumstances beyond our reasonable control.

No provision in this Agreement shall limit or exclude our liability for fraud, misrepresentation, death, or personal injury caused by negligence, and where required by applicable law, serious negligence.

THIS CLAUSE APPLIES TO THE EXTENT PERMITTED BY APPLICABLE LAW. THE USER MAY HAVE RIGHTS BASED ON THE APPLICABLE LAW IN THE USER’S JURISDICTION THAT REGULATE RECOVERY EFFORTS OTHER THAN THOSE SET FORTH ABOVE.

Entire Agreement:

Except as expressly stated in this clause or as clearly agreed in writing between the User and Us, the Terms & Conditions contain all the agreed terms and conditions between the User and Us and supersede any prior agreements relating to the subject matter of this Agreement, whether written or oral.

However, please note that certain aspects of the User’s use of Our services may be governed by additional agreements. This includes, for example, access to Our services as compensation for gift cards, free products or discounts, or in conjunction with other services. If the User is offered such aspects of use, the User will be provided with the relevant additional agreement, and the User may have the opportunity to agree to additional terms. Some of these additional terms are provided on the Sushimoo website. In the event of an irreconcilable conflict between the additional terms and these Terms & Conditions, the additional terms will prevail.

Disclaimer of Warranty and Limitation of Liability:

We always strive to maintain Our services secure, convenient, and functioning properly, but We cannot guarantee continuous operation or access to Our services. Information and data on the Sushimoo website may not occur in real time.

The User agrees that the User uses Our services at the User’s own risk, and Our services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the extent permitted by applicable law, we (including the Parent Company, directors, and employees) are not liable, and the User agrees not to hold us responsible, for any damages or losses (including but not limited to loss of money, reputation, profits, or other intangible losses) caused directly or indirectly by:

    • User’s use or inability to use our services.
    • Pricing, delivery, or other instructions available in our services.
    • Delays or disruptions in our services.
    • Negligence and losses caused by each User.
    • Product delivery by the Delivery Service Provider.
    • Intellectual Property rights infringement.
    • Disputes among users.
    • Defamation of others’ reputation.
    • Any misuse of products purchased by the User.
    • Losses resulting from unofficial payments to parties other than our Official Account, whether in our name or due to errors in account information and/or other bank negligence.
    • Viruses or other harmful software (bots, scripts, automation tools other than Power Merchant features, hacking tools) obtained by accessing or connecting to our services.
    • Interruptions, bugs, errors, or inaccuracies in our services.
    • Damage to User’s hardware devices from using any of our services.
    • Content, actions, or lack of action by third parties, including regarding products on the Sushimoo website suspected to be fake.
    • Enforcement actions taken in connection with User accounts.
    • Hacking actions carried out by third parties against user accounts.

Indemnification:

The User will release us from any claims for indemnification and will hold us (including the Parent Company, directors, and employees) harmless from any claims or demands, including reasonable legal fees, made by third parties arising out of the User’s breach of this Agreement, improper use of our services, or User’s violation of laws or the rights of third parties.

Updates:

Terms and conditions may be amended and/or updated from time to time without prior notice. We recommend that Users carefully read and review these Terms and Conditions from time to time to learn about any changes. By continuing to access and use our services, the user is deemed to have agreed to the changes in the Terms and Conditions.

Miscellaneous:

The User understands and agrees that these Terms and Conditions constitute an electronic agreement and the User’s act of pressing the ‘register’ button when opening an account or the ‘login’ button when accessing the User’s account constitutes the User’s active consent to be bound by this agreement with us, so the validity of these Terms and Conditions and the Privacy Policy is legal and binding and continues to apply throughout the use of orders via WhatsApp and the Sushimoo website and services by the User.

The User shall not raise any claims or objections to the validity of these Terms and Conditions or the Privacy Policy made in electronic form.

The User may not assign the User’s rights under these Terms and Conditions without our prior written consent. However, we may assign our rights under these Terms and Conditions to any third party at any time without prior consent from or notice to the User.

If the User fails to comply with or breaches the provisions of these Terms and Conditions, and we do not take immediate action, it does not mean that we waive our right to take necessary action at a later date.

These provisions shall remain in effect even after temporary suspension, permanent suspension, deletion of orders via WhatsApp and the Sushimoo website, or termination of this agreement between the User and us.

If any provision of these Terms and Conditions cannot be enforced, it will not affect the other provisions. These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from the use of order services via WhatsApp and the Sushimoo website are subject to the exclusive jurisdiction of the South Jakarta District Court.

Resolution Center:

For any issues related to the use of order services via WhatsApp and the Sushimoo website, as well as information regarding them, you can contact us through the Contact Us page, chat@sushimoo.com, or via phone call and WhatsApp at +62815-191-192-61.

The operating hours of the Resolution Center are Monday to Friday, 09:00 to 21:00.

TERMS AND CONDITIONS FOR ORDERING VIA WHATSAPP and SUSHIMOO WEBSITE

Welcome to the Sushimoo Website. We appreciate your interest in Sushimoo and would like to remind you to thoroughly read through our TERMS AND CONDITIONS FOR ORDERING VIA WHATSAPP and using our website before placing an order.

General Provisions:

These regulations establish a binding agreement between you (the user) and PT Ejo Royoroyo Saklawase (our company), which is fully licensed under the laws of Indonesia from our headquarters in Jakarta.

These provisions cover all services we offer through either WhatsApp or our website.

These Terms and Conditions constitute a legally binding agreement between the user (“User”) and PT Ejo Royoroyo Saklawase (“We”), a limited liability company established and operating in accordance with the laws of the Republic of Indonesia, with its domicile in Jakarta, Indonesia. These Terms and Conditions govern the use of services offered by PT Ejo Royoroyo Saklawase (“SUSHIMOO”) in relation to the use of order services via WhatsApp and the Sushimoo website.

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